The Brand Sherpas

FAQ

We Provide Full Service And Professional Tree Services For Commercial And Residential Customers

Frequently Asked & Questions

No, you are free to be out on a trip or work. If you are not going to be home during the scheduled maintenance times please be aware of a few important considerations. Our team will need to have access to the property, however you wish to set this up is fine. Cleared space is a very important aspect and our team will need to have the work space free of anything that will hinder the service or that could get broken. If you would like to be present to oversee our work then that is also fine as well!

It is always recommended that pets be put into the house while scheduled maintenance or projects are being completed. Not only does this help to protect our team and make the area easier to work in more effectively but it also makes sure that nothing happens to your pets during the project.

Most likely we do, however it is best to just check by calling or emailing about the specific service that you are looking for and someone from our team will be happy to help you figure out a way to help you.

We try to make it very easy and convenient for our customers to cancel services or make changes to any existing arrangements. Just call us or email us with your concerns and we will address them immediately.

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